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​​​​​​​​​​​Program Support

During the program, if you have any questions about academic materials please contact Erin Kelly: 
 Phone: (607) 255-5846

For support with email or general IT questions, please contact the Johnson Helpdesk
Monday – Friday 8:00AM – 4:30PM
(607) 255-6300
800‐847‐2082, option #6

  • Configure your laptop -- If you have questions about computer or mobile devices you will need for the program, please click here

Below are the steps to get you prepared for the start of your program. These instructions will point you to Cornell University required settings along with references to optional material that Johnson Technology Services suggests as best practices.

  • Install Antivirus Software: (Please note that Windows 10 users already have free Antivirus software installed called Microsoft Defender).


  • Install Microsoft Office
Johnson recommends using Microsoft Office 2016 with Windows 10. Microsoft Office is currently available for free to all registered Cornell students and can be downloaded here. The software will remain active as long as you are a registered student. Once you graduate, you will have the opportunity to keep using the software by paying a fee directly to Microsoft.

  • Accessing Email
The recommened method of accessing your email on your computer would be to visit signing in with your full Cornell email address and your Cornell NetID password.

You may also wish to connect your phone or tablet device to connect to your Cornell email address as well. See the below instructions to be able to do so.

                Cornell Email on Android: To access your Cmail (Cornell Gmail) account on your Android device, click HERE for instructions.

                Cornell Email on IPhone
: To access your CMail (Cornell email) account on your IPhone/IOS device click HERE for instructions.

  • Recommended Apps and Tools for Collaboration
The following Apps are recommended for for assistance with accessing resources for classes:
Recommended Apps for Mobile Devices
  1. Blackboard Mobile Learn is an app for accessing course materials and information posted to Blackboard.
  2. YouTube is a video sharing website where users can upload, view, and share videos.  During the program, many professors will share videos, examples, case studies, etc. that will be available via YouTube.
  3. Adobe Reader facilitates reading PDF documents.
  4. Google Drive is a free service that allows for sharing and collaboration on documents and other electronic files.
  5. Skype for Business allows for individual or group instant messaging (IM) plus video conversations with others using the same software. 
  6. Zoom is software used for tutorials, review sessions, and office hours offered by professors.  Each Cornell student will have an account with Zoom, and can use this software to conduct team meetings.


Collaboration Software: During the program, there will be numerous opportunities to collaborate with teammates and other members of the class on projects. Below are three software programs which can be used to share information. Click here to learn more about these tools available for Collaboration.

  • BlackBoard
Blackboard is a Web-based learning management system (LMS) which provides numerous tools and features to communicate and share course content. You will access all electronic course content for the program through Blackboard. To access BlackBoard on your laptop visit On your moblie device, visit the Google Play Store or the AppStore and install the Blackboard Mobile Learn App. When logging in for the first time, you will need to find Cornell University as the name of the Educational Institution, then login with your Cornell NetID and password.
​​For help with BlackBoard there are a number of video tutorials for students available at

  • XanEdu Digital Course Materials
The Cornell EMBA Metro NY Program has partnered with XanEdu to provide digital course materials.  You can access the materials from a PC, iPad, or Android tablet, for use anytime, anywhere. When the materials for each course are ready, a note will be posted on Blackboard. To get started, please follow the instructions below. Click here for more information on XanEdu Course Materials.

  • Zoom -- Cornell's Video Conference tool
Zoom is Cornell's web and video conferencing service. Zoom is provided free of charge for current faculty, staff, students, and affiliates at all Cornell campuses. Attendees of Zoom meetings do not need to be affiliated with Cornell.
For more information on accessing Zoom via the web, click HERE
For more information on using Zoom software on your laptop, click HERE
For more information on using Zoom on your tablet device, click HERE

  • Qualtrics Survey Software
Qualtrics is a web-based survey tool provided free of charge for use by the Cornell community. Go to  to create your account. Access online training and support at the Qualtrics website by clicking here. For Additional Support please contact Margaret Shackell, at (607) 255-6054 or by email at

  • Phishing Scams
Like many other large institutions, Cornell is not immune from phone, email, and other types of scams or phishing activities. You should be vigilant and not open suspicious emails. Another way to minimize contact with potential scammers is to ensure your cell phone number is not publicly viewable in the online Cornell Directory. For more information on current and past phishing threats, click HERE to visit Cornell's Phish Bowl.