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​​​​​​​​​​​Program Support

During the program, if you have any questions about academic materials please contact the following

Erin Kelly
Phone: (607) 255-5846

Shivani Dhir
Phone: (646) 962-7644


For support with email or general IT questions, please contact the Johnson Helpdesk
Monday – Friday 8:00AM – 4:30PM
(607) 255-6300
800‐847‐2082, option #6

Phone: (212)-746-4878

Configure your Smart Phone and Tablet

    • Cmail: Email for Students: To configure your smart phone (Android, Iphone, etc...) go to Settings, Accounts and choose Add Account and then add your account using your Cornell email address ( and your password to configure this account.

Configure your laptop -- If you have questions about computer or mobile devices you will need for the program, please click here

Below are the steps to get you prepared for the start of your program. These instructions will point you to Cornell University required settings along with references to optional material that Johnson Technology Services suggests as best practices.

  • Install Antivirus Software: (Please note that Windows 10 users already have free Antivirus software installed called Microsoft Defender).


Johnson recommends using Microsoft Office 2016 with Windows 10. Microsoft Office is currently available for free to all registered Cornell students and can be downloaded here. The software will remain active as long as you are a registered student. Once you graduate, you will have the opportunity to keep using the software by paying a fee directly to Microsoft. Another option for Weill Students is to purchase office 2016 at a deeply discounted price. Visit here for more details.

Recommended Apps and Tools for Collaboration

The following Apps are recommended for for assistance with accessing resources for classes:

Recommended Apps for Mobile Devices

  1. Blackboard Mobile Learn is an app for accessing course materials and information posted to Blackboard.
  2. YouTube is a video sharing website where users can upload, view, and share videos.  During the program, many professors will share videos, examples, case studies, etc. that will be available via YouTube.
  3. Adobe Reader facilitates reading PDF documents.



Blackboard is a Web-based learning management system (LMS) which provides numerous tools and features to communicate and share course content. You will access all electronic course content for the program through Blackboard. To access BlackBoard on your laptop visit On your moblie device, visit the Google Play Store or the AppStore and install the Blackboard Mobile Learn App. When logging in for the first time, you will need to find Cornell University as the name of the Educational Institution, then login with your Weill CUID and password.
​​For help with BlackBoard there are a number of video tutorials for students available at

XanEdu Digital Course Materials

The Cornell EMBA Metro NY Program has partnered with XanEdu to provide digital course materials.  You can access the materials from a PC, iPad, or Android tablet, for use anytime, anywhere. When the materials for each course are ready, a note will be posted on Blackboard. To get started, please follow the instructions below. Click here for more information on XanEdu Course Materials.

    Phishing Scams
Like many other large institutions, Cornell is not immune from phone, email, and other types of scams or phishing activities. You should be vigilant and not open suspicious emails. Another way to minimize contact with potential scammers is to ensure your cell phone number is not publicly viewable in the online Cornell Directory. For more information on current and past phishing threats, click HERE to visit Cornell's Phish Bowl.